At Maisie Outings, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not completely happy, our return and refund policy is outlined below:
1. Eligibility for Returns
- Items must be returned in their original condition, unused, and with all packaging intact.
- Requests for returns must be made within 7 days of receiving your order.
- Certain items such as personal care products, consumables, or customized items may not be eligible for return.
2. Process for Returns
- To initiate a return, please contact us at [email protected] with your order details and reason for return.
- Once your request is reviewed, we will provide instructions for returning the item.
- Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
3. Refunds
- Refunds will be processed once the returned item is received and inspected.
- Approved refunds will be issued via the original payment method (cash on delivery refunds will be provided in cash or bank transfer, depending on arrangements).
- Refunds may take up to 7–10 business days to process.
4. Damaged or Incorrect Items
If you receive a defective or incorrect product, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost to you.
5. Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or customization reasons. Such items will be clearly marked as non-returnable at the time of purchase.
For further assistance regarding returns and refunds, please contact us at [email protected].